Refund Policy

At Trixy360, we want you to be completely satisfied with your purchase. Please review our refund policy below.

Device Returns

We accept device returns within 30 days of purchase for a full refund, provided the item remains in its original condition and packaging.

• Return shipping costs are the responsibility of the customer unless the device is defective or incorrect
• Refunds are processed within 7–10 business days after we receive the returned item
• Items showing damage from misuse or modifications are not eligible for refund

Service Subscriptions

We provide a 14-day free trial period for new users. After the trial period ends, service charges are non-refundable.

• Monthly subscription payments are not eligible for refunds unless otherwise approved by our support team
• Cancellations take effect at the end of your current billing period—no prorated refunds are issued
• In some cases, we may issue service credits instead of monetary refunds at our discretion

How to Request a Refund

To request a refund, please contact our support team with your order details: